General Enquiries
What payment methods do you accept?
We accept payments via PayNow or bank transfer only. All payments must be made before we can process your order. We will provide payment details when we confirm your order.
Can I request an invoice for my order?
Absolutely! If you require an invoice for your order, please let us know during the checkout process or specify your request in the remarks section. We’ll be happy to provide you with a detailed invoice for your purchase.
How do I contact you?
You can reach us via WhatsApp at +(65) 8767 4929. Please note that we only respond to WhatsApp messages; no calls will be entertained.
Orders
How can I place an order?
Placing an order is easy! Just browse through our online store, add the items you want to your cart, and proceed to checkout. We’ll get back to you with a confirmation and any additional details.
Can I choose the themes for the coloring sheets or activity books?
Absolutely! You can choose from a variety of themes, such as animals, space, ABCs, numbers, and more. If you’d like the activity books or coloring sheets to have a specific educational focus — like literacy, math, or even Malay language — just specify your requests in the remarks section when placing your order. We’ll customize it to match your preferences!
Can I get my child’s name on the activity books?
Yes! We offer the option to personalize the activity books with your child's name on the cover. Just provide the name during checkout, and we’ll handle the rest.
Can I make changes to my order after it’s been placed?
If you need to make changes, please contact us as soon as possible. We’ll do our best to accommodate your request, but please note that changes may not be possible if your order is already in production or has been shipped.
How long does it take to process and ship my order?
Our products are made-to-order, so processing typically takes 3 - 5 business days. Shipping times depend on your location, but we aim to have all orders delivered within 7 - 10 business days. If you need something sooner, we offer express options — just contact us!
Can I place an urgent order?
Yes, we understand that sometimes urgent needs arise. If you require an urgent order, please email us directly at hello@cinnamonytots.com or WhatsApp +(65) 8767 4929. We will do our best to accommodate your request based on our availability and resources. Please note that an additional fee may apply for urgent orders.
Can I order in bulk for events like corporate, birthday parties or school activities?
Definitely! We offer bulk discounts for larger orders, whether it’s for birthdays, party favors, or school events. Just reach out to us with the details, and we’ll be happy to help.
Shipping & Delivery
Do you offer delivery?
Yes, we offer standard & express delivery for an additional fee. However, many customers choose to self-collect their orders at no extra cost.
Can I pick up my order?
Yes, you can! Self-collection is available at our location in Jurong West. Once your order is ready, we’ll notify you so you can come by and pick it up at your convenience.
What happens if my delivery is unsuccessful?
In the case of an unsuccessful delivery, additional charges may apply for redelivery. We recommend providing accurate delivery information to ensure a smooth process. If you have any concerns about your delivery, feel free to reach out to us!
What should I do if I provided the wrong shipping address?
If you realize that you provided the wrong shipping address, please contact us as soon as possible. If the order has not yet been processed or shipped, we can update the address for you. However, if the order has already been shipped, we may not be able to change the address, and additional charges may apply for redelivery.
Returns & Refunds
What should I do if I receive a defective product?
If you receive a product that has a reasonable defect, please contact us right away. Customers are required to provide proof of unboxing the product, including photos that clearly show the issue. Note that the management reserves the right to reject any claims that do not include this proof. This information will help us assess the situation and determine the best way to resolve the problem.
What is your return policy?
We strive to ensure you’re happy with your order! However, due to the personalized nature of our products, we do not accept returns on customized items. If there are any reasonable defects in your order (e.g., printing errors, missing pages, incorrect customization) that are not due to the buyer's personal circumstances, please contact us within 24 hours of receiving your order. To submit a complaint, customers must provide a proof of unboxing video. We’ll work with you to resolve the issue and make it right!
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